New Ticketing System, Employees and Global Brand Protection Summit
We have some exciting news at DH Anticounterfeit. We are happy to announce that we have launched a new ticketing system for support matters and that our team is now expanding with the addition of five new employees. We are also pleased to inform you that we will be attending the upcoming Global Brand Protection Summit on the 3rd – 4th October, we hope to see you there!
NEW CUSTOMER SUPPORT TICKETING SYSTEM
At DH Anticounterfeit, we continuously strive to improve and provide the best quality service to our customers. As a step in our continued development, we have launched a new Customer Support ticketing system. Users will continue to send in support queries by emailing our support. However, with the new system, users will now receive a ticket number back. This ticket number can be used to track the status of the query more effectively. It is important that users respond with the same ticket number so that we can keep track of the conversation, getting a better overview and connecting related issues. We can use this information to create FAQs where they are needed, providing a more efficient service.
WELCOME NEW TEAM MEMBERS
DH Anticounterfeit is proud to welcome five new team members: Josefine Liebert (Product Specialist), Anna-Carin Borglin (Business Development), Magnus Lasses (Product Manager), Ida Andersson (Marketing Coordinator) and Daniel Morales Muñoz (Business Development).
THE GLOBAL BRAND PROTECTION SUMMIT 3-4 OCT
The 8th Annual Global Brand Protection Summit is a two day event that brings together brand protection and IP specialists to discuss the key issues facing the industry. The summit will be held in Amsterdam on 3rd and 4th October, and DH Anticounterfeit will be attending as both a sponsor and speaker. We hope you can join us in Amsterdam, and look forward to meeting you there!