CaseMate is a web-based, centralised case management system. A hub that connect in-house brand protection team members with external stakeholders.
The system offers IP owners and brand protection (BP) teams the ability to register new users on the system and control their level of access to the functionalities it offers by assigning them different roles.
CaseMate supports different roles, which can be individually customized to give different users varying levels of access to its features.
Assign tasks, test purchases, interact with external counsel/web monitor/investigators, set deadlines and reminders, contact customers and police, take legal action against counterfeiters
Analyze statistical data, see overview of trends and focus on details, report on regional/global anti-counterfeit goals, determine budget and future activities.
Verify fake products, create product library, submit identification report, develop anti-counterfeit labels and markings
Field investigation, report cases to BP team, follow-up subsequent actions, send case report.
Contact local customs, public authorities and police, report case to BP team, follow-up subsequent actions, send case report.
Internet monitoring online environment, report case to BP team, follow-up subsequent actions, send case report.